Privacy Policy

Last updated: June 2026

Consummo Painting (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit our website at https://consummopainting.com (the “Site”), request a quote, hire equipment, purchase products, or otherwise engage with our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Site or providing your personal information to us, you agree to the practices described in this policy.

1. Who we are

Consummo Painting 387 Charles St, North Perth WA 6006

Phone: 0433 996 694

Email: [email protected]

Hours: Monday to Friday, 7:00 AM – 3:30 PM

2. The personal information we collect

The types of personal information we may collect depend on how you interact with us. This can include:

• Contact and identity details – your name, email address, phone number, and postal or property address.
• Enquiry and quote information – the details you provide when you fill in our “Get in touch” form or request a quote, including a description of the work you’re after and information about your property.
• Account information – if you create an account on our Site, your login details and account preferences.
• Order and equipment-hire details – the products or equipment you order or hire, delivery and billing addresses, and your order history.
• Payment information – payment is processed by our third-party payment provider. We do not store full credit or debit card numbers on our systems; our provider handles those details directly.
• Communications – records of your correspondence with us, including emails, messages, and phone enquiries.
• Technical and usage data – collected automatically when you visit the Site, such as your IP address, browser type, device information, the pages you view, and how you arrived at the Site (see Section 7 on cookies).

You do not have to provide your personal information to us. However, if you choose not to, we may not be able to provide a quote, fulfil an order, hire equipment to you, or respond to your enquiry.

3. How we collect your personal information

We collect personal information:

• Directly from you – when you complete a form, request a quote, create an account, place an order, hire equipment, call us, email us, or otherwise communicate with us.
• Automatically – through cookies and similar technologies when you use the Site.
• From third parties – such as our analytics providers, advertising platforms, or referrals, where it is reasonable and practical to collect it this way.

4. Why we collect, hold and use your personal information

We use your personal information to:

• respond to your enquiries and provide quotes;
• arrange, schedule and carry out our painting and related services;
• process and fulfil product orders and equipment hire, including delivery and returns;
• manage your account and our ongoing relationship with you;
• process payments and keep records for accounting and tax purposes;
• send you administrative messages about your enquiry, order, or hire;
• send you marketing and promotional material where you have consented or where it is otherwise permitted by law (see Section 6);
• improve and maintain the Site and our services;
• respond to feedback, reviews or complaints; and
• comply with our legal and regulatory obligations.

5. Disclosure of your personal information

We may disclose your personal information to:

• our employees, contractors and subcontractors who help us deliver our services;
• third-party service providers, including payment processors, delivery and logistics providers, IT, hosting and website service providers, and email and marketing platforms;
• our professional advisers, such as accountants and lawyers, where reasonably necessary;
• government or regulatory bodies, or law enforcement, where required or authorised by law; and
• any other party with your consent.

We do not sell your personal information.

6. Direct marketing

We may send you marketing communications about our services, offers and updates where you have consented or where it is otherwise permitted under the Spam Act 2003 (Cth) and the Privacy Act.

You can opt out of marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us using the details in Section 12. We will action your request within a reasonable period.

7. Cookies and analytics

Our Site uses cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the Site. We may use analytics tools (such as [INSERT, e.g. Google Analytics]) and advertising tools (such as [INSERT, e.g. Meta/Facebook Pixel, Google Ads]) that set cookies and collect usage data.

Most web browsers allow you to manage or disable cookies through your browser settings. If you disable cookies, some parts of the Site may not work as intended.

Our Site may also display embedded content from third parties (for example, Google Maps and social media platforms). These third parties may collect information about you in line with their own privacy policies.

8. Overseas disclosure

Some of our third-party service providers (for example, hosting, analytics, or marketing platforms) may store or process information on servers located outside Australia, including in [INSERT relevant countries, e.g. the United States]. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

9. Security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include physical, electronic and procedural safeguards.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal, accounting or reporting obligations. When it is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in Section 12.

We will respond within a reasonable period. In some cases we may need to verify your identity before acting on your request, and there may be limited circumstances where we are unable to provide access, in which case we will explain why.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in Section 12 so we can investigate and respond.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: https://www.oaic.gov.au
• Phone: 1300 363 992

12. How to contact us

If you have any questions about this Privacy Policy, or wish to make a request or complaint, please contact:

Privacy Officer

Consummo Painting

387 Charles St, North Perth WA 6006

Phone: 0433 996 694

Email: [email protected]

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.